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Salesforce.com Integration FAQ's
Configuring a Salesforce.com Integration
How the Salesforce.com Link Works
Troubleshooting Salesforce.com Integrations
Salesforce.com Communication Templates
To view the Summary Report from within Salesforce.com you must first create a Custom Link within Salesforce.com to your report. Please follow the steps exactly as outlined here:
Configure Data Mapping and Copy the Single-Signon Report URL
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Create a Custom Link (in Salesforce.com)
Login to salesforce.com
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Goto Setup->Customize->Cases (or other Object)->Custom Links
3. Screenshot
4. Screenshot
Create a New Link of type URL
Paste the Single Signon Report URL in as the link
5. Screenshot
Save Changes
Enable the Custom Link in your Page Layout
6. Screenshot
7. Screenshot
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View the Report
9. Screenshot
Salesforce.com Integration FAQ's
Configuring a Salesforce.com Integration
How the Salesforce.com Link Works
Troubleshooting Salesforce.com Integrations
Salesforce.com Communication Templates